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Ordering — FAQ

Frequently Asked Questions

How to Order?
Where is Partex?
Partex UK is located in Coleshill, a small town near to the National Exhibition Centre and Birmingham Airport. Our phone, fax and address details, and instructions on obtaining driving directions, are available here.
What are my payment options?
You may pay for your order in a number of ways:
  • Credit card.
  • Purchase order. (In conjunction with a Partex credit account).
  • By electronic funds transfer.
  • Personal / business cheque.
  • You may also pay in cash if you are collecting your order.
We are planning to implement an on-line store in the near future.
How to open an account
Complete a credit account application form and post it with your first purchase order.
What is the minimum order value?
We have a minimum order value of £40 nett + delivery.
As from Monday 2nd October 2006, there is no minimum order value for deliveries to the UK mainland.
What does delivery cost?
Delivery charges as from Friday 1st February 2008 are as follows:
DELIVERY SERVICE TO UK MAINLAND NETT ORDER VALUE
  ORDERS BELOW £90.00 £90.00 OR OVER
STANDARD NEXT DAY SERVICE £6.45 Free of Charge *
OVERNIGHT SERVICE BEFORE 1 P.M. £12.85 £8.20
OVERNIGHT SERVICE BEFORE 11 A.M. £16.90 £12.35
SATURDAY SERVICE BEFORE 1 P.M. £21.50 £17.95
Please note:
  • The above prices are per carton with a maximum weight of 25kg.
  • For a small order that can be despatched in a jiffy bag using first class recorded post, carriage is chargeable at £4.05 if delivery is to your usual place of business.
  • Our next day service is not applicable to the Highlands and Islands of Scotland, the Isle of Man or the Isles of Scilly. These are serviced on a 2-3 day carrier and special rates apply.

* Note: Free of charge delivery applies to consignments despatched to your usual place of business.

When can I expect my goods?
We have massive stocks of all our standard products at our Midlands distribution centre. We use an overnight delivery service as standard, and we aim to despatch at least 90% of orders placed with us on the same day. Customers can help us achieve this target by allowing us enough time, when placing an order, to process, pick and pack the order on the day it is received. This is particularly important where large consignments are involved. We do, however, understand that due to commercial pressures this is not always possible.
Do Partex deliver Internationally?
Partex UK deliver within the British Isles and Ireland only. Please contact us for details of a Partex branch near you.
What is Partex's policy on returns?
Please see section 4 of the conditions of sale (below).
What are the conditions of sale?
The following terms and conditions ("the Conditions") are the terms on which PARTEX MARKING SYSTEMS (UK) LTD ("the Company") sells to other businesses and supersede all other terms and conditions used by the Company.
  1. Orders, price and payment.
    1. No contract shall come into existence until the Company confirms the order for Goods in writing.
    2. The price (including VAT where applicable) for the Goods ("the Price") shall be the quoted price of the Company and payment of the Price shall be made by the Buyer within 45 days of the date ("the Due Date") of the invoice for the Goods.
    3. The Company shall be entitled to charge interest on overdue accounts at the prescribed rate prevailing at the date of delivery and the Company shall be entitled to suspend deliveries of any of the Buyer's order or to cancel such orders if any payment from the Buyer to the Company becomes overdue. The prescribed rate when referring to payment of interest means the rate of two percent per annum above base lending rate of the SEB Merchant Bank or if that bank ceases to publish such a rate then such other comparable rate as the Company shall reasonably determine.
    4. Any cancellation of any order by the Buyer must be in writing, and agreed as cancelled also in writing by the Company. In case of any cancellation, the Buyer may be released from its obligations under the contract after payment of a sum for reasonable liquidated damages.
  2. Goods. The description and quantity of the Goods to be sold ("the Goods") shall be as set out in the quotation provided by the Company to the Buyer ("the Quotation").
  3. Delivery. The Company shall deliver the Goods to the Buyer's address on or before the date as both are shown on the Quotation. Time shall not be of the essence for delivery. The Buyer shall make all necessary arrangements to take delivery of the Goods on the day(s) notified by the Company for delivery.
  4. Acceptance. The Company must be advised in writing of any defects in the Goods as soon as they are discovered by the Buyer who shall be deemed to have accepted the Goods if they have not been rejected on or before the seventh day after delivery. The Buyer shall not be entitled to reject the Goods in whole or in part thereafter. This does not affect the buyer's statutory rights.
  5. Title and risk. The Goods shall be at the risk of the Buyer following delivery and, notwithstanding delivery, title in the Goods shall not pass to the Buyer until the Buyer has made payment of all sums owing to the Company failing which the Company shall have the right to repossess or otherwise recover the Goods. Until title passes the Buyer shall hold the Goods as bailee for the Company and shall store or mark them so that they can at all times be identified as the Goods of the Company.
  6. Limitation of liability.
    1. Save in respect of personal injury or death due to any negligence, the Company shall not be liable to the Buyer in respect of any loss suffered by the Buyer due to any defect in the Goods.
    2. Without prejudice to Condition 6.1 the Company shall not be liable to the Buyer or any third party for any loss of profit, consequential or other economic loss suffered by the Buyer arising in any way from this Agreement.
  7. Force majeure. The Company shall not be liable for any default due to any circumstance beyond the reasonable control of the Company including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire, flood, earthquake or shortage of supply.
  8. General.
    1. If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
    2. The Company may without the consent of the Buyer sub-licence its rights or obligations or any part of these Conditions.
    3. The headings in these Conditions are for ease of reference only and shall not affect the interpretation of any of the Conditions.
  9. Contract. Notwithstanding any other provision of this agreement, nothing herein shall confer or is intended to confer a benefit on any third party for the purpose of the Contract (Rights of Third Parties) Act 1999 or for any other purpose.
  10. Entire agreement. Each of the parties agrees that save in respect of statements made fraudulently it shall have no remedy in respect of any untrue statement upon which it relied in entering this Agreement and that its only remedies shall be for breach of contract.
  11. Governing law and jurisdiction. The laws of England and Wales shall govern this agreement and the parties hereby submit to the non-exclusive jurisdiction of the courts of England and Wales.